How can we help you?

Below you will find our FAQ. Please see if your question is already asked.

If you did not find any answers for your question below, please submit a support ticket.

Frequently Asked Questions

General

Which devices are supported?


The NFI Connect app is created for iOS and Android devices. It's mainly targeted to mobile phones, but will also work on iPads and Android Tablets. iOS devices (iPhones and iPads) must have iOS 11 or higher installed. Android devices must have Android 6 or higher installed. Unsupported devices:

  • Windows phones or tablets
  • iOS devices with iOS lower than iOS 11
  • Android devices with Android 5 or lower




Verifying your email


Users who choose to register as NFI Members are required to provide their work email (e.g. jane.doe@mycompany.com) to prove that they are in fact employees of the selected company. Once registration is completed, you will receive an email requesting you to verify your email. Click the v erify email button in the email and return to the app. You will then be able to continue using the app as a verified NFI member.




Using biometric authentication when logging in


The biometric verification when signing or registering is not required to use, but if you value you security, this option will prevent others with access to your device to use your account.




Account types and which one to choose


Following account types can be selected when creating a new account:

  • Startup: If you own a startup, or have the rights to create an account on behalf of your startup, you can select this option. You will then have to create both your personal profile and the profile of your startup.
  • Hub: If you own or manage a Hub, Accelerator, Government Programme or similar, select this option.
  • Coporate member: If you are employed by a member company of NFI, you can select your company from the list and create your professional profile. Be aware that you will have to use your work email when creating your account, and that you must verify this email to complete the registration. If you are not certain whether your company is a member of NFI, you can select the option and browse the member list, or check the NFI member list.
  • If you are not a part of, or employed by, any of the above options, you can select none of the above and then join a startup/company/hub later. Your profile will not be visible to the network as long as you are not connected to a company.




Blocking and reporting users


Blocking or reporting a user can be done through the user's profile or an article they have posted in the feed. When blocking a user, you will no longer see post from them in the feed, and the user will not be able to message you in the app. Reporting a user or a post in the feed will send a report issue to the Support Team, and action might be taken after reviewing the report. If there is reason for it, post might be removed and users might be suspended or deleted.




Reporting spam or maliciuos contents


Reporting a user or a post in the feed will send a report issue to the Support Team, and action might be taken after reviewing the report. If there is reason for it, post might be removed and users might be suspended or deleted. If you suspect any malicious user or posts, or if you consider it spam, you are in your right to report it. Reported contents will disappear from you feed, and the Support Team will be notified.




Logging in on multiple devices


Loggin in on multiple devices is allowed, as you might be in possesion of several devices which you use. You will be able to manage push notifications for your devices. If you borrow a device, or no longer use a certain device, make sure to sign out of your account to prevent others to access it.





About NFI

What is NFI?


Nordic Finance Innovation is a Nordic network for banking and finance leaders. The network will promote knowledge and innovation from a global perspective. To learn more about our organization, visit our website.




How do I become a member of NFI?


Do you want your company to be a part of our community? Join us and take part in our adventure towards the future of the financial service industry. For information about NFI membership, visit the NFI website.




Do I have to be a member to use the app?


NFI Connect is a free and open platform, and no membership at NFI is required to take part in the community. Employees of NFI member companies are granted a certain role in the app, but if you are part of a Startup you should get started and join us in the app!





iOS / iPhone

How do I get the app?


The NFI Connect app is available for download at the App Store. You can follow this link to download it to your iPhone/iPad, or search for NFI Connect in the App Store app.




How do I update the app?


If automatic updates are enabled on your device, the app will be automatically updated whenever a new version is released. If you have disabled automatic updates, you can open your App Store app and see if an update is available.




The app tells me that an update is required to continue


Some updates to the app might include important changes that is required to install to continue using the app. If so, you will get a message when starting the app. Click on the update button on the message, or open the App Store app manually to update the app. If you installed the update, the message will be gone and you can continue using the app.




Supported devices and iOS versions


The NFI Connect app is mainly developed for iPhones, but will also work on most iPads. To use the app you must have iOS version 11 or higher installed on your device.




Jailbroken iPhone


Due to the security and privacy of our users, jailbroken devices will not be able to use the app. If your device is jailbroken, you will see an alert dialog telling you that will not be able to use the app on this device.





Android

How do I get the app?


The NFI Connect app is available for download at the Google Play app store. You can follow this link to download it to your Android device, or search for NFI Connect in the Google Play app.




How do I update the app?


If automatic updates are enabled on your device, the app will be automatically updated whenever a new version is released. If you have disabled automatic updates, you can open the Google Play app and see if an update is available.




The app tells me that an update is required to continue


Some updates to the app might include important changes that is required to install to continue using the app. If so, you will get a message when starting the app. Click on the update button on the message, or open the Google Play app manually to update the app. If you installed the update, the message will be gone and you can continue using the app.




Supported devices and Android versions


The NFI Connect app is mainly developed for mobile phones, but will also work on most tablets. To use the app you must have Android version 6 or higher installed on your device.




Rooted devices


Due to the security and privacy of our users, rooted devices will not be able to use the app. If your device is rooted, you will see an alert dialog telling you that will not be able to use the app on this device.





Notifications

How do I manage notification settings?


To manage what types of push notifications you want to receive / stop receiving, got to the app's More tab and click on Settings at the top. If you want to turn push notification completely off, turn off the switches in the application's Settings, or open your device's Settings menu, click on Apps and select NFI Connect. You should then be able to turn notifications on or off.




I no longer want to receive Push Notifications?


If you want to stop receiving push notifications, turn off the switches in the application's Settings menu, or open your device's Settings menu, click on Apps and select NFI Connect. You should then be able to turn notifications on or off.




How do I turn on Push Notifications?


If you initially denied push notifications for the app, or if you turned it off later, you can turn it back on by opening your device's Settings, click on the Apps menu, select NFI Connect and allow notifications. Head back into the app and open the Settings menu from the More tab and check if notifications are enabled. If not, you can now turn it on.





Messaging

End-to-end encryption


We take your privacy very seriously and all message sent between users in the chat are being encrypted. This means that yourself and the user(s) you chat with are the only one able to read the contents of your messages.




Blocking a user from sending me messages


If you want to prevent a user from sending you messages, you can go to their profile, click the "options" button, and click "block user". Blocking a user will also hide their contents in your feed.




Unblocking a user


If you have previously blocked a user and wants to unblock it to start seing their contents or start a chat, you can acheive this by navigating to More -> Settings -> Blocked users and clicking on the user(s) you want to unblock.




Deleting a message


If you want to delete a message from a chat, you can long-press on the message and click "Delete message". Notice that it will display as "deleted message" in the chat.




Deleting a chat conversation


A chat conversation can be removed from your inbox by long-pressing (Android) or swiping to the left (iOS) on a chat in your inboxand then clicking "Delete".




Turn on/off Push Notifications on messages


To manage what types of push notifications you want to receive / stop receiving, got to the app's More tab and click on Settings at the top. If you want to turn push notification completely off, turn off the switches in the application's Settings, or open your device's Settings menu, click on Apps and select NFI Connect. You should then be able to turn notifications on or off.




I'm not able to send someone a message


If you see users in the app, but are not able to start a chat with them this probably means that 1) the user has disabled the chat service on their profile or 2) you have been blocked by this user. Notice that a per now, startups are not able to start chat conversations with corporates. The initiative for communitcation between a startup and a corporate has to be taken by the corporates.




My old messages are gone


Chat messages are stored with a 30 days retention, meaning that chat messages will be gone after 30 days with no option of restoring them. We advice you to keep all form of formal or binding communication on a more permanent service i.e. email, as the main intention with the chat service as per now is to be a tool for starting conversations and relations between users.





Account types

Which account type should I select?


Following account types can be selected when creating a new account:

  • Startup: If you own a startup, or have the rights to create an account on behalf of your startup, you can select this option. You will then have to create both your personal profile and the profile of your startup.
  • Hub: If you own or manage a Hub, Accelerator, Government Programme or similar, select this option.
  • Coporate member: If you are employed by a member company of NFI, you can select your company from the list and create your professional profile. Be aware that you will have to use your work email when creating your account, and that you must verify this email to complete the registration. If you are not certain whether your company is a member of NFI, you can select the option and browse the member list, or check the NFI member list.
  • If you are not a part of, or employed by, any of the above options, you can select none of the above and then join a startup/company/hub later. Your profile will not be visible to the network as long as you are not connected to a company.




Creating a Startup account


If you own a startup, or have the rights to create an account on behalf of your startup, you can select this option. You will first have to create your personal account, and then you can create your startup profile Once your startup profile is completed, your startup will be visible for others in the network, and you can start engaging as a startup in the community.




Creating a Hub account


f you own or manage a Hub, Accelerator, Government Programme or similar, select this option in the registration. After you have created your own personal account, you will be able to create a profile for your hub. Once your hub's profile is created, it will be visible for others in the network.




Registering as a NFI member


If you are employed by a member company of NFI, you can select your company from the list and create your professional profile. Be aware that you will have to use your work email when creating your account, and that you must verify this email to complete the registration. If you are not certain whether your company is a member of NFI, you can select the option and browse the member list, or check the NFI member list.




Registering without any company relations


If you are not a part of, or employed by, any of the above options, you can select none of the above and then join a startup/company/hub later. Your profile will not be visible to the network as long as you are not connected to a company.





Account and Profile

Editing your personal account data


Your personal account data can be edited at any time by navigating to your Profile and clicking "edit profile".




Editing your Startup / Hub information


Your company information can be edited at any time from your profile. You have to be administrator of the company to edit its information.




Adding team members


From your company section of your Profile, you can invite team members of your company. Once team members are invited, they will receive an email with your invitation and a code which they can provide in the registration to becom part of your team. Until your team members have accepted their invitations and created their personal profiles, they will display as "pending" in your profile. When invitations are accepted and profiles created, your team members will be show to other users visiting your company profile.




Managing user roles for your team


If you are administrator of your company, you can add or remove team members, and assign or edit their roles in the app. You can assign team members "publishing roles" for e.g. creating posts in the news feed and marketplace and chatting with others on behalf of your company.




Leaving your company


If you are no longer employed by a company, you can leave it by navigating to your Profile, click my companies, select a company and click "Leave company". If your account email is an email from the company you are leaving, please update your account email in your profile as well.




Deleting your company


If you are the owner/administrator of a company and do no longer want it to be represented on the NFI Connect platform, you can delete it by navigating to your Profile, select it from the "my companies" section and click "Delete company".




Deleting your account


If you no longer want to be present in the NFI Connect app, you will be able to delete you account from by navigating to More -> Settings in the app. Your account will disappear from the app and you will no longer be able to sign in with your account. Your account and the account data will be deleted shortly after. If you are the owner/administrator of a company (member company, startup, hub etc.) as well, you will be able to either 1) transfer the ownership of the company to another account or 2) deleting the company profile.




Changing my account email


If you are able to sign in to the app with your account email, you can change your account email address in the Profile tab. Are you no longer able to sign in with you email address, you can request us to change it for you by filling in the support form below or sending us an email at support@nfi.app




My account is no verified


Some of our accout types e.g. Corporate Member requires your to verify your email to continue using the app. This is to verify that you are in fact 1) a real person and 2) employeed by the company you selected in the registration. If you have not received the verification email (send to the email address you provided in the registration), please check your email's trash/spam. If you still haven't received this email yet, or if you somehow get the "not verified" message in the app after completing the verification, please let us know by filling in the form below or send an email to support@nfi.app





Security and Privacy Policy

Requesting your account data


As in line with the GDPR, you as a user of our service are in fully right to request a copy of the data we have stored on your account/profile. If you desire to read more about our Privacy Policy and your rights as a user, you find it in full here. If you want to request a copy of your personal data, please send an email to support@nfi.app.




My email is already in use


If you attempt to create a new account and you get an error message telling you that an account with the email you provided already exist, this means you or someone else already created an account with that email. If you have created an account yourself but have forgotten your password, you can click on the "Forgot your password?" option at the login page. You will then receive an email with a reset-password link. If you are creating a profile for your company and receive this error message, please make sure that no one in your company have already created a profile. If you suspect that someone else have created an account with your email, please fill in the form below or email us at support@nfi.app and we will look into it.




Changing my account email


If you are able to sign in to the app with your account email, you can change your account email address in the Profile tab. Are you no longer able to sign in with you email address, you can request us to change it for you by filling in the support form below or sending us an email at support@nfi.app




Privacy Policy


We take our users' privacy very seriously. You can read our Privacy Policy in full here.




Using biometric authentication for account verification


The biometric verification when signing or registering is not required to use, but if you value you security, this option will prevent others with access to your device to use your account.




Lost access to your account?


If you forgot your password, you can create a new one by clicking on the "Forgot your password?" option at the login page of the app. If you have lost access to your account and are not able to access the app for changing your password, fill out the form below or email us at support@nfi.app




Forgot your password?


If you forgot your password, you can create a new one by clicking on the "Forgot your password?" option at the login page of the app. If you have lost access to your account and are not able to access the app for changing your password, fill out the form below or email us at support@nfi.app




Requesting a new password


If you forgot your password, you can create a new one by clicking on the "Forgot your password?" option at the login page of the app. If you have lost access to your account and are not able to access the app for changing your password, fill out the form below or email us at support@nfi.app




I have lost access to my account email


If you have lost access to your account email, or the email no longer exist, you still might be able to sign into your account as long as you have your password. If you are able to sign in to the app with your account email, you can change your account email address in the Profile tab. Are you no longer able to sign in with you email address, you can request us to change it for you by filling in the support form below or sending us an email at support@nfi.app




My phone is lost/stolen


If you have lost your phone and suspect that others might have gotten access to your NFI Connect account you can either open the app on another device and request a new password for your account. If you don't have access to the app, contact support by filling in the form at the bottom of this page or send us an email at support@nfi.app and we will change your password for you or temporarily suspend your account.





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